Thanks for shopping at BuyuBooks.
If you are not satisfied with your purchase in our bookstore, we are here to help. Since all our products are digital (usually in PDF or ePub format), returns and refunds are not possible. However, we at BuyuBooks understand that a person may want a refund due to many reasons, therefore we have the following policy for refunds:
- We have a 7-day refund policy in case a product doesn’t meet the description, is the wrong edition, or is not formatted correctly. BuyuBooks will refund you the full amount ONLY if we are unable to offer you the correct book.
- All purchases are final and we DO NOT issue refunds if you:
- Mistakenly purchase the book
- Feel that the book lacks content
- Are unable to open compressed (zip) files (Please read our guide on the ordering process.)
- If we determine that the issue is on our end, we will either issue a replacement, a partial refund, or a full refund depending on the situation.
Example scenarios where a customer is eligible for a refund:
- BuyuBooks had mentioned an incorrect edition or book name on the product description page.
- BuyuBooks misdelivered a different edition than what’s stated in the product description.
Example scenarios where a customer is NOT eligible for a refund:
- The customer was looking for a particular edition/book and ordered a different one on BuyuBooks, even though the book’s details were clearly stated on the product description.
- The customer downloaded the product and simply wants to enjoy a free ebook.
When requesting a refund, please contact us via email (preferred) and mention the problem along with your order number and/or the email used for the order and mode of payment. We try to respond within a maximum of 96 hours (we usually respond within 12 hours). The easiest way to contact us is by directly replying to the order delivery email you received as soon as you completed the payment. Be sure to check your spam/junk folder as well.
Failed Orders
Please note that orders might fail due to various reasons which are beyond our control. They may fail due to the following:
- Insufficient funds
- Zip code mismatch with the credit card’s issuing bank
- Expired credit card
- Incorrect card details
Sometimes, you may be charged during the ordering process, and the order still may not be completed.
Even though a charge appears, it is temporary and will disappear eventually.
Reference: https://wordpress.org/support/topic/failed-payment-but-customer-charged-2/
Please contact us if you still see the charge after 2-3 days.
Fraud and Scams
Please note that we do not engage in fraudulent activities or scams. We deliver what we promise. Customer satisfaction is our top priority. If you need any clarification or support regarding your order, kindly contact us using the following links. We are always happy to assist you.
Contact us by email: https://buyubooks.com/contact/